One of the best ways to measure client satisfaction is using a Net Promoter Score (NPS). Simply stated, NPS is the answer to one question: Would you recommend this (product, service, company) to another person? To determine NPS, clients rate the product, in this case EZ-CARE2, on a scale of 0-10.
Those who rate it a 9 or 10 are categorized as “promoters” while those who rate the product or service a 6 or below are termed “detractors.” A rating of 7 or 8 is considered “neutral.”
To obtain a net-promoter score, you’d take the % of promoters and subtract it by the % of detractors. NPS can range from -100 (all detractors) to 100 (all promoters).
For example, say a company has 50 promoters, 30 detractors and 20 neutrals. 50 promoters out of 100 is 50%. 30 detractors out of 100 is 30%. Therefore, this company’s NPS equals 20 (50%-30%).
As for our NPS, we’re proud to say that the EZ-CARE Support Team‘s NPS is over double the industry average.
The EZ-CARE support team has an NPS of 82.56 over the last quarter!
Ensuring customer happiness is our main priority, and we know that our software and service can only keep expanding and improving with honest customer feedback.
When it comes to deciding whether or not you should subscribe to EZ-CARE Support, all you need to do is look at what our clients are saying to know that you’ll get top-notch service from expert-level support reps who want to see your childcare center succeed!
Along with your subscription to stellar support, you’ll also receive:
- All of EZ-CARE’s latest and greatest updates and enhancements
- Access to the Client-Only area of ezcare2.com which includes our vast Knowledgebase, Chat support, and downloads.
Call 800-220-4111 and subscribe to EZ-CARE Support today!
The post The Numbers Don’t Lie: You’ll Love EZ-Support! appeared first on Childcare Technology Blog.
